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Frequently Asked Questions

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Fee

Individual: $180 for 45-min sessions  |  Couples / Family: $250 for 75-min sessions

I reserve a limited number of reduced fee spots for those in financial need. Please don't hesitate to inquire for more details during our initial call. 

Insurance

I am out of network and do not accept insurance at this time. Superbills can be provided upon request, in which you can submit to your insurance company for possible reimbursements. Please contact your insurance provider for more information about your coverage and reimbursement rates.

Telehealth

I am offering online therapy to all California residents. I provide secure, HIPAA compliant online therapy. Teletherapy allows for more accessibility and convenience when you have a complicated schedule due to work or with different life situations. In my experience, I have found that online therapy has been just as effective as in-person sessions as it can facilitate a safer space when you are in the comfort of your own home or current location. I understand this is not the case for all so the online platform has to be able to fit your needs and current situation.

Scheduling 

I offer a free 15-minute initial phone consultation to briefly go over your reasons for seeking therapy and answer any questions you may have. If we both feel like we may be a good fit, we will carve out a day and time for us to meet on a weekly basis. Weekly sessions are highly recommended as it is crucial especially in the beginning stage of therapy as we develop trust and safety. Frequency of sessions may vary based on your therapeutic needs.

Cancellation Policy

I ask that you provide me at least 48-hour notice if you need to cancel or reschedule your appointment. This gives us enough time to explore possible times to reschedule and allows me to free up the appointment time for others if needed. If the cancellation is after 48 hours, the appointment will be charged the full session fee. Thank you for respecting this clinical boundary as my time for your session has been set aside especially for you. Please note that insurance does not cover for no-show or canceled appointments.

Good Faith Estimate 

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

 

Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

 

If you receive a bill that is at least $400 more than your Good FaithEstimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

let's connect
If you're curious to know more or have further questions, please fill out this form
to contact me about scheduling your free 15-minute phone consultation.

 (626) 600-2323 | 
helen@encountercounselingca.com 

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